At gyrowheel.ie we want you to be 100% confidence while purchasing online and if the product you purchase does not fit your needs or requirements, you may notify us within 14 days of receiving your order and return the item for a full refund on the price of the product.
Please take time to read the below returns policy and terms and conditions of sale prior to purchasing.
On receiving your order, should you wish to return your purchase, you have 14 calendar days to notify us of your intent to return the order to us. You will have a further 14 days of such notification for the order to arrive back here with us for a refund on the price of the product. After that and up to 30 days you will be issued a credit note for the value of the returned product.
Gyrowheel.ie must be notified of your wish to return via email or the contact us page on our website.
A copy of the original order must accompany the product to identify the order, along with the issued returns code for identification to allow us to process your return in a timely manner.
Refunds will be made via the same payment method used to place the order, so if you pay by credit card the refund will be refunded to your credit card.
All products, must be returned in an “as new” condition, including all packaging in order to receive a refund. Please ensure the Scooter is suitable before using it for transport, as once the tires demonstrates usage they cannot be refunded.
In circumstances where products require assembly, products must be carefully dissembled and repackaged before returning the items to us.
Shipping and packaging costs for returns will remain the responsibility of the customer. Refunds will be for the purchase price of the products only.
Fair usage of returns policy:
In order to return items, the product must still have it’s packaging and be in an un-used condition. We do not operate a try before you buy service, by that we mean unfortunately cannot ship out a large selection of products for customers to try before they decide which item you would like to keep. Therefore our return’s policy is subject to the customer arranging for the return at their cost.
Our Returns Policy is in line with and does not affect your statutory rights.
Terms and Conditions
These are the terms and conditions for Gyrowheel.ie for all goods ordered through this website. They are intended to be fair to you as the customer. As a consumer these terms do not affect your statutory rights.
By purchasing from us you are agreeing to be bound by these terms and conditions, as well as by our returns policy. These are the sole terms and conditions upon which Gyrowheel.ie operates, no alteration of these terms and conditions shall be considered valid.
When confirmation of your order is received, it is an indication that your order has been obtained for processing – it does not indicate that a contract exists between the two parties. We will indicate acceptance of your order and hence a contract between the seller and purchaser when an invoice is sent. This term is to protect in case of an error in pricing or in the unlikely event we are no longer able to supply a particular product for valid reasons.
In the case of a change in price, we will always contact the customer first to notify them of the issue and to ensure that the amended price is acceptable before proceeding with the order. On the rare occasion an ordered item is not in stock, we will email or call you before deciding how to proceed. In this situation we will offer both a refund or alternative product.
Gyrowheel.ie aims to deliver your order as soon as payment is received. Your order will not be accepted until payment is received in full, in the case of cheques until your funds have been cleared.
Prices of items listed on our website have VAT (sales tax) included.
For optimal security all credit / debit card payments are handled and processed by PayPal. This guarantees your security when purchasing on this site. Gyrowheel.ie does not have access to any card details for security purposes so your card can never be compromised by using our service.
Please note that we are an online store only. Unless otherwise stated, all warranty is based on a back to base warranty and the customer is required to pay the shipping both ways. Where an item has been broken not due to a manufacturing flaw but due to incorrect use or application, we are unable to offer a refund or exchange. Servicing is billable on a time spent basis and not at a per job rate.
Images, illustrations and all other information contained on this website shall not be deemed to form part of the contract, they are for general information and guidance only. Customers must read and base their purchase upon the description of the product. Any changes to your order, which you later intend to rely should be made in writing and will be faciliated where possible.
Customers from the European Union are protected under the EU Distance Selling Directive. If you need to reach us, please use the Contact Us page on this site.